Privacy Policy

1. Introduction

Paisly Solutions Private Limited (“Paislysolutions”, “we”, “us”) uses cookies (“Paislysolutions”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment and technology services, website, and related platforms. We comply with applicable data protection laws including the Information Technology Act, 2000 and rules thereunder, and other relevant regulations.

2. Information We Collect

We may collect the following categories of information:

• Account & identity: Name, email, phone number, business details, KYC documents, and government-issued IDs where required for compliance.
• Transaction & payment data: Payment method details (tokenized), transaction amounts, timestamps, and related metadata necessary to process and reconcile payments.
• Technical & usage data: IP address, device information, browser type, logs, and how you interact with our services.
• Communications: Records of support requests, feedback, and correspondence when you contact us.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our payment and technology services.
• Process transactions, prevent fraud, and meet regulatory and compliance obligations.
• Authenticate users and manage your account.
• Send service-related notices, updates, and support.
• Send marketing and product updates (where you have consented and as permitted by law).
• Analyze usage to improve security, performance, and user experience.

4. Sharing and Disclosure

We may share your information with banks, payment networks, regulators, and service providers who assist in operating our services, under strict confidentiality and data processing agreements. We do not sell your personal information. We may disclose data when required by law, to protect our rights, or in connection with a merger or acquisition.

5. Data Security and Retention

We implement industry-standard security measures including encryption, access controls, and regular audits to protect your data. We retain your information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights or for any privacy-related queries, contact us at info@paislysolutions.com.

7. Updates and Contact

We may update this Privacy Policy from time to time. We will notify you of material changes via our website or by email where appropriate. For questions about this policy or our practices, contact us at info@paislysolutions.com or at our headquarters: Joka, Baruipara, P.O. Joka, P.S. Thakurpukur, Kolkata – 700104, West Bengal, India.